Lummi Nation Connect is a fiber internet service provider committed to protecting the privacy and security of our customers’ personal information. This policy applies to our services provided in and around the Lummi Nation, including our website at LummiNationConnect.com. This privacy policy is intended to be used in conjunction with your Broadband Labels, as required by the Federal Communications Commission (FCC).
To provide and improve our services, we collect information from and about you, including:
Information You Provide to Us: This includes contact and account information you provide when you sign up for service, such as your name, billing address, email address, phone number, and payment information (e.g., credit card number). We may also collect information you provide when you communicate with our customer support or participate in surveys.
Information We Collect from Your Use of Our Services: We collect information related to your use of our network and services. This may include:
Internet Usage Data: We do not monitor, inspect, or store the content of your internet traffic, such as the websites you visit or the content of your communications. However, for network management purposes, we may collect information about the performance and operation of our network, such as IP addresses, data transmission rates, and network performance metrics.
Device Information: We may collect information about the devices you use to access our services, such as device identifiers, operating system, and the types of devices connected to our network.
Location Information: We collect the physical address where our fiber service is installed for service delivery and billing purposes. We do not track your location or the location of your devices when you are not on our network.
We use the information we collect for the following purposes:
To Provide and Manage Our Services: We use your information to establish and manage your account, deliver our fiber internet service, process billing and payments, and provide customer support.
To Improve Our Services: We use information to monitor network performance, troubleshoot issues, and enhance the quality and reliability of our network.
Marketing and Communication: We may use your contact information to inform you about our products, services, and special offers. You can opt out of these marketing communications at any time.
To Comply with Legal Obligations: We may use and disclose your information as required by law, such as to respond to a subpoena or court order, or to protect our rights, property, or safety, or the safety of our customers and the public.
We do not sell, rent, or trade your personal information to third parties. We may, however, share your information with:
Our Employees, Contractors, and Agents: We may share information with our employees, contractors, and agents who need access to the information to provide services to you (e.g., for technical support, billing, or installation). All such parties are bound by confidentiality agreements.
Third-Party Service Providers: We may use third-party service providers to assist with business functions, such as payment processing or customer relationship management. These providers are only authorized to use your information as necessary to perform these services and are required to protect your data.
Legal and Regulatory Authorities: We will disclose information when we are legally required to do so by a court order, subpoena, or other lawful governmental request.
Lummi Nation Connect takes reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, or disclosure. While we strive to protect your data, no security measures are 100% effective, and we cannot guarantee the absolute security of your information.
You have the right to:
Access and Correct Your Information: You may contact us to review and update your personal information.
Opt-Out of Marketing: You can opt out of receiving promotional and marketing communications from us.
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page. We encourage you to review this policy periodically.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us
